Refunds & Exchanges

I hope you love your Ryvoan knitwear and that it stays with you for a very long time. Each piece is made to order with care and, wherever possible, with as little waste as possible.

Because all website orders are made to order, I don’t generally offer refunds or exchanges on garments or accessories ordered through the website . This helps me avoid producing unnecessary garments and wasting materials.

If your knitwear arrives faulty or damages (ie dropped stitch, open seem etc) please get in touch and we can arrange to have it mended and sent back to you free of charge.

If you have any other problems with your order please do still get in touch. In some cases, I may be able to offer an exchange or another option if the item is already knitted and in stock, but this cannot always be guaranteed.

Please note that purchases made at markets or other in-person events are also generally non-refundable and non-exchangeable, except in the case of damage.

Purchases from other stockists

If you purchased Ryvoan knitwear from another shop, website, or stockist, any return or exchange needs to be arranged directly with the business you purchased it from. These purchases are subject to that seller’s own returns policy and terms.